Question 1

When should I book my tour with Untold DC Tours?

Accepted Answer

We recommend booking your tour at least 2-3 weeks ahead to lock in your preferred date and give us time to make everything perfect for you. Let’s make your D.C. adventure unforgettable!

Question 2

Q: How many people can go on a tour with Untold DC Tours?

Accepted Answer

A: Our SUVs can accommodate up to 6 people.

Question 3

How much walking is involved in the tours?

Accepted Answer

We design each tour with your comfort in mind. Love walking? Great! Prefer minimal strolling or no walking at all? No problem! Our driver gets you close to the sites so you can explore D.C. at your own pace, stress-free.

Question 4

Where do your tours begin and finish?

Accepted Answer

We’ll pick you up anywhere in Washington, D.C., and drop you off within a 10-mile radius of downtown. Sit back, relax, and enjoy a seamless journey through D.C.’s hidden gems!

Question 5

Do you mix groups on your tours?

Accepted Answer

Nope! Our tours are 100% private, designed just for your group. You’ll get our full attention and a personalized experience that’s all about you. Explore D.C. your way with our expert guides!

Question 6

Q: Are Untold DC Tours' private tours good for families with young children?

Accepted Answer

A: Yes, our private tours are great for kids! They're fun and educational for all ages. Our guides keep children engaged with cool activities. Kids 3 and older will have a wonderful time. Parents with children 4 and under need to bring a car seat for safety. We aim to make your trip through DC enjoyable and informative for everyone.

Question 7

Q: Can I book a last-minute tour with Untold DC Tours?

Accepted Answer

A: Absolutely! At Untold DC Tours, we understand that plans can change and spontaneous adventures often make for the best experiences. While we recommend booking in advance to ensure availability, we do our best to accommodate last-minute bookings.

Question 8

What’s your cancellation policy?

Accepted Answer

We totally get that plans can change! Cancel at least 48 hours before your tour for a full refund. Need to reschedule? No problem—there’s a $45 rebooking fee, and we’ll do our best to find a new date for you. Plus, we offer insurance options for extra peace of mind. Got questions? Our support team is here to help!

Question 9

Q: Can I book more hours than listed on the tour?

Accepted Answer

A: Absolutely! If you're having so much fun that you don't want it to end, just give our customer service a heads-up. We'll customize the schedule, discuss any extra cost before the finali booking, and keep the fun rolling!

Frequently asked questions